Privacy Policy

I. General information

The privacy of your personal data is one of the main concerns of SOL DECOR PROFILE S.R.L as data controller. The purpose of this document is to inform you about the processing of your personal data in the context of your use of the website https://www.soldecor.ro/.

II. Categories of personal data processed

II.1. If you are a customer of the Website, the owner of the Website will process your personal data, such as your name and surname, telephone number, e-mail address, billing address, delivery address, data relating to the way you use the Website, for example your behavior / preferences / habits within the owner of the Website, as well as any other categories of data that you provide directly in the context of creating a user account, in the context of placing an order through the Website or in any other way resulting from your use of the Website.

If in order to create your user account on the Website, you use your Facebook or Google account, the owner of the website will process the following public profile data displayed by the respective applications: username, e-mail address.

If you choose to create a user account only before finalizing the order of a product available on the Site, your e-mail address will be requested and an account will be automatically created. If you do not complete your order, the e-mail address and other data provided will not be stored by the owner of the Website and the created account will be automatically deleted.

II.2. If you are a visitor to the Website, the owner of the Website will process your personal data that you provide directly in the context of your use of the Website, such as the data you provide in the contact/questions/complaints section, to the extent that you contact us in this way.

III. Purposes and grounds for processing

III.1. If you are a customer of the Website, the owner of the Website processes your personal data as follows:

• for carrying out the contractual relationship between you and the owner of the website, namely for taking, validating, dispatching and invoicing the order placed on the Website, informing you about the order status, organizing the return of ordered products, etc.

Basis: The processing of your data for this purpose is based on the contract between you and the website owner. The provision of your personal data is necessary for the performance of this contract. Refusal to provide data may result in the impossibility of the contractual relationship between you and the website owner.

• for the fulfillment of the legal obligations incumbent on the owner of the website in the context of the services provided through the Website, including tax obligations, as well as archiving.

Grounds: Processing your data for this purpose is necessary on the basis of legal obligations. Providing your data for this purpose is necessary. Refusal to provide your data may result in the website owner being unable to comply with its legal obligations and therefore unable to provide you with the services through the Website.

• for marketing activities, i.e. for the transmission, by means of remote communication (e-mail, sms) of commercial communications regarding the products and services offered by the owner of the website, through the Site.

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent to the processing of your data for this purpose by checking the appropriate box when creating your account, or after creating your account in the My Account Information section. To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/text message containing commercial communications. In addition, you can unsubscribe by going to My Account Information.

Providing your data for this purpose is voluntary. Refusal to provide consent to the processing of your data for this purpose will not have negative consequences for you.

• in order to carry out various analyses, reports on the functioning of the Site, consumer preference profiling, mainly in order to improve the experience offered on the Site.

Basis: The processing of your data for this purpose is based on the legitimate interest of the Website Owner to continuously improve the customer experience on the Website. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

III.2. If you are a visitor to the Website, the owner of the Website processes your personal data as follows:

• for marketing activities, i.e. for the transmission, by means of remote communication (e-mail, sms), of commercial communications regarding the products and services offered by the owner of the website, through the Site.

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent to the processing of your data for this purpose by filling in and checking the appropriate box in the newsletter subscription form available on the Website. To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications.

Providing your data for this purpose is voluntary. Refusal to provide consent to the processing of your data for this purpose will not have negative consequences for you.

• to resolve complaints, complaints and to monitor traffic and improve your experience on the Site.

Grounds: The processing of your data for this purpose is based on the legitimate interest of the website owner to ensure the proper functioning of the Website, as well as to continuously improve the experience of visitors to the Website, including by addressing various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

IV. Duration for which we process your data

As a matter of principle, the owner of the website will process your personal data as far as it is necessary for the fulfillment of the processing purposes mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently in accordance with the legal obligations incumbent on the owner of the website (e.g. in the case of financial-accounting supporting documents for which the retention period provided by law is 10 years from the end of the financial year during which they were drawn up).

If you are a customer and you exercise the option to delete your user account by clicking the Delete Account button in the My Account Information section, the owner of the website will interpret this as your unsubscribing from receiving commercial communications from us to keep you informed about the products and services offered through the website. In this regard, if you choose to delete your user account, we will no longer send you such e-mails and/or text messages. However, we wish to inform you that deleting your account will not automatically delete your personal data. If you no longer wish to have your personal data processed or if you wish to have your data deleted, you may exercise your rights as detailed in point VII below. If you request account deletion, but there is at least one active order on that account, the account deletion request can only be registered after the delivery of the products and the completion of the last active order.

If you withdraw your consent to data processing for marketing purposes, the website owner will cease processing your personal data for this purpose, without however affecting the processing carried out by the website owner on the basis of the consent expressed by you before your withdrawal.

V. Disclosure of personal data

In order to fulfill the processing purposes, the owner of the website may disclose your data to partners, to third parties or entities that support the owner of the website in carrying out the activity through the Website (e.g. courier companies, IT service providers), or to central/local public authorities, in the following cases listed by way of example:

• for the administration of the Site;
• in situations where such communication would be necessary for the awarding of prizes or other incentives to data subjects, obtained as a result of their participation in various promotional campaigns organized by the website owner through the Site;
• to maintain, customize and improve the Site and the services provided through it;
• for performing data analysis, testing and research, monitoring usage trends and activity, developing security features and user authentication;
• for the transmission of commercial marketing communications, under the conditions and within the limits provided by law;
• where disclosure of personal data is required by law, etc.

VI. Transfer of personal data

Personal data provided to the owner of the website may be transferred outside Romania, but only to countries in the European Union.

VII. Your rights

Under the conditions laid down by the law on the processing of personal data, as data subjects, you have the following rights:

• the right to information, i.e. the right to receive details of the processing activities carried out by the website owner, as described in this document;
• the right of access to data, i.e. the right to obtain confirmation from the owner of the website regarding the processing of personal data, as well as details of the processing activities such as how the data is processed, the purpose for which the data is processed, the recipients or categories of recipients of the data, etc;
• the right to rectification, i.e. the right to obtain the correction, without justified delay, by the owner of the website of inaccurate / unjustified personal data, as well as the completion of incomplete data; The rectification / completion will be communicated to each recipient to whom the data have been transmitted, unless this proves impossible or involves disproportionate efforts.
• the right to erasure of data, without undue delay, ("right to be forgotten"), where one of the following grounds applies:

- they are no longer necessary for the purposes for which they were collected or processed;

- where consent is withdrawn and there is no other legal basis for processing;

- where the data subject objects to the processing and there are no legitimate prevailing reasons;

- where personal data have been processed unlawfully;

- where personal data must be deleted in order to comply with a legal obligation;

- personal data have been collected in connection with the provision of information society services in accordance with Union or national law to which the controller is subject.

It is possible that, following a request for erasure, the owner of the website may anonymize these data (thus depriving them of their personal character) and continue processing for statistical purposes under these conditions;

• the right to restrict processing insofar as :

- the person contests the accuracy of the data, for a period that allows us to verify the accuracy of the data;

- the processing is unlawful and the data subject opposes the erasure of the personal data, requesting instead the restriction of their use;

- the controller no longer needs the personal data for the purposes of the processing but the data subject requests them for the establishment, exercise or defense of legal claims; or

- the data subject has objected to the processing (other than for direct marketing), for the period of time during which it is ascertained whether the legitimate rights of the controller prevail over those of the data subject.

• the right to data portability, i.e. (i) the right to receive personal data in a structured, commonly used and easily readable format, and (ii) the right to have such data transferred by the website owner to another data controller, provided that the conditions provided by law are met;
• the right to object - with regard to processing activities can be exercised by sending a request as indicated below;

- at any time, on grounds relating to the data subject's particular situation, that the data concerning him or her should be processed on the basis of the legitimate interest of the owner of the website or on public interest, except where the owner of the website can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defense of legal claims;

- at any time, free of charge and without any justification, that the data concerning him or her may be processed for direct marketing purposes.

• the right not to be subject to an automated individual decision, i.e. the right not to be subject to a decision taken solely on the basis of automated processing activities, including profiling, which produces legal effects concerning the data subject or similarly significantly affects him or her;
• the right to apply to the National Supervisory Authority for Personal Data Processing or to the competent courts, to the extent you deem necessary.

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For any further questions on how your personal data is processed and to exercise your rights mentioned above, please contact us at the email address: office@soldecor.ro